Privacy Policy

Last updated: 16 September 2026

Georgina Grace respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Georgina Grace ("we", "us", "our") collects, holds, uses and discloses personal information when you visit our website, communicate with us, book a consultation, purchase a product or course, subscribe to our communications, complete a form, or otherwise interact with our services.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Who We Are

Business name: Georgina Grace
Website: https://georginagrace.net
Privacy contact: [email protected]

For privacy-related enquiries, requests or complaints, please contact us using the email address above.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

Contact Information
Full name
Email address
Phone number
Postal or billing address
Social media username or profile information where you contact us through social media

Booking and Consultation Information

When you book a consultation or service, we may collect:

Your name and contact details
Appointment date and time
Information provided in booking forms
Information you choose to provide before, during or after a consultation
Information relating to your goals, circumstances, experiences or areas you wish to explore

Course and Customer Information

If you purchase or participate in one of our courses, programs or services, we may collect:

Purchase and transaction information
Course enrolment information
Account or membership information
Course progress and participation information
Homework, forms or other information you voluntarily submit
Communications between you and Georgina Grace

Marketing Information

If you subscribe to our email communications, download a resource, register for an event or otherwise engage with our marketing, we may collect:

Your name
Email address
Information about resources, emails, events or offers you have interacted with
Your communication preferences

Website and Technical Information

When you visit our website, we may collect information such as:

IP address
Browser and device information
Pages visited
Website activity
Approximate location information
Referral information
Cookies and similar technologies

We only seek to collect personal information that is reasonably necessary for our functions and activities.

3. Sensitive Information

Some information that you voluntarily provide to Georgina Grace may be considered sensitive information under Australian privacy law.

For example, during a consultation or through a questionnaire, you may choose to provide information relating to your health, wellbeing, religious beliefs, relationships, family circumstances, experiences or other sensitive personal matters.

We do not require you to provide sensitive information unless it is reasonably necessary for the particular service or activity.

Where Australian privacy law requires consent to collect sensitive information, we will seek that consent.

Please only provide information that you are comfortable sharing.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

Visit our website
Complete a contact form
Download a free guide or resource
Subscribe to our email list
Book a consultation
Complete a pre-session questionnaire
Purchase a course, program or service
Participate in a course or membership community
Attend an event or workshop
Communicate with us by email, phone, messaging or social media
Submit an enquiry
Otherwise voluntarily provide information to us

We may also receive information from third-party service providers that assist us with website hosting, bookings, payments, email marketing, course delivery, customer management and other business operations.

5. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for purposes including:

Providing consultations, coaching, courses, programs and other services
Processing bookings and payments
Communicating with you about appointments and purchases
Responding to enquiries
Providing customer support
Delivering purchased products and services
Managing course or membership access
Sending requested resources
Sending newsletters, educational content and marketing communications where permitted
Improving our website, services, courses and customer experience
Managing business administration and records
Maintaining the security of our website and systems
Preventing fraud, misuse or security incidents
Complying with legal and regulatory obligations
Handling complaints and resolving disputes
Any other purpose explained to you at or before the time your information is collected, or otherwise permitted by law

We will not use your personal information for a purpose that is unrelated to the reason it was collected unless permitted or required by law.

6. Email Marketing and Communications

If you subscribe to our mailing list, we may send you:

Newsletters
Educational content
Information about our services
Course and program information
Events and workshops
Special offers and promotions
Other communications relevant to your interaction with Georgina Grace

We will handle direct marketing in accordance with applicable Australian law, including the Spam Act 2003 (Cth) where applicable.

You can unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at:

[email protected]

Unsubscribing from marketing communications does not necessarily stop essential service-related communications, such as appointment confirmations, payment receipts or important information relating to a service you have purchased.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking technologies and similar technologies to:

Operate the website
Remember preferences
Understand website usage
Improve website performance
Measure marketing effectiveness
Understand how visitors interact with our content
Support advertising or remarketing activities where applicable

You can adjust your browser settings to manage or block cookies. Some website functionality may not work correctly if certain cookies are disabled.

Where third-party analytics, advertising or tracking services are used, those providers may collect information in accordance with their own privacy policies.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These third parties may include:

Website and hosting providers
Booking and scheduling providers
Payment processors
Course and membership platforms
Email marketing providers
Customer relationship management platforms
Form and questionnaire providers
Cloud storage providers
Analytics providers
Technology and software providers
Professional advisers, such as accountants, lawyers or insurers
Government authorities or regulators where required by law
Other service providers engaged to perform functions on our behalf

We do not sell your personal information as a general business practice.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.

9. Overseas Disclosure

Some third-party service providers we use may store, process or access personal information outside Australia.

Depending on the services used, these countries may include the United States and other countries in which our technology providers operate.

Because technology providers and their data-storage arrangements may change, the specific countries involved may vary over time.

Where required by the Privacy Act and Australian Privacy Principles, we will take reasonable steps in relation to overseas disclosures of personal information.

10. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure

Depending on the circumstances, security measures may include access controls, password protection, authentication systems, secure software platforms, restricted access and other technical and organisational safeguards.

No method of electronic transmission or storage can be guaranteed to be completely secure.

If we no longer need personal information for a permitted purpose and are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

11. Access to Your Personal Information

You may request access to personal information that we hold about you.

To make an access request, contact:

[email protected]

We will generally respond to your request within a reasonable period and in accordance with applicable privacy requirements.

In some circumstances, we may be unable to provide access to particular information, or may need to provide access in another form, where an exception under applicable law applies.

12. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact:

[email protected]

We will consider your request and take reasonable steps to correct information where appropriate.

13. Privacy Complaints

If you believe that Georgina Grace has handled your personal information in a way that breaches applicable privacy law, you may make a complaint.

Please contact us first:

Email: [email protected]

Please provide enough information for us to understand your concern and investigate the matter.

We will review your complaint and respond within a reasonable period.

If you are not satisfied with our response, or if your complaint cannot be resolved directly with us, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au/

The OAIC provides information about privacy rights and complaints under Australian privacy law

14. Data Breaches

We take reasonable steps to protect personal information from unauthorised access, loss or disclosure.

If an eligible data breach occurs and we are required to notify affected individuals and/or the OAIC under the Notifiable Data Breaches scheme, we will take the steps required by law.

Where appropriate, we will assess the breach, take steps to contain and remediate it, and provide required notifications.

15. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, platforms or services.

These third parties have their own privacy practices and policies. We are not responsible for the privacy practices of websites or services that we do not control.

We encourage you to review the privacy policy of any third-party service before providing personal information.

16. Children's Privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children except where appropriate and where permitted by law, including where a parent or guardian is involved.

If you believe a child has provided personal information to us without appropriate permission, please contact:

[email protected]

17. Anonymity and Pseudonymity

Where it is lawful and practicable to do so, you may interact with us anonymously or using a pseudonym.

However, there may be circumstances where we cannot provide a service, process a transaction, manage a booking or respond to an enquiry without identifying information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our services
Our technology
Our information-handling practices
Australian privacy legislation
Regulatory guidance
Third-party service providers

The updated version will be published on our website with a revised "Last updated" date.

We recommend checking this page periodically.

20. Contact Us

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact:

Georgina Grace

Website: https://georginagrace.net
Email: [email protected]

Last updated: 16 September 2026